Return Policy
Cancellation, Exchanges, Returns & Free Shipping Promotions
Cancellation
This section applies to all purchases that have been processed, not shipped, and have not yet been received by the purchaser. All purchase cancellations will require cancellation request in writing via email. Any order for which the PayPal account of the purchaser has been charged is deemed to have been processed for purposes of this section and this website. If your purchase has already been processed, and was not shipped, a 4% fee will be debited from your refund to cover banking transactions that are not within our control and are levied against your purchase from the processing credit company.
Please Note:
Return authorization numbers are required for all returns.
No returns will be accepted except for damaged or defective merchandise. Contact Kayak
Buddys, LLC within 7 days of delivery to request return authorization.
Defective merchandise may be returned only for replacement or repair with a return authorization number.
Physical Limitation
You should first consider all of the circumstances related to the handling, carrying, and transporting of an engine setup. The weight and carrying strength required in order to properly and successfully handle, carry, and transport an engine setup vary. The inability due to the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of an engine setup, kayak leg, or other kayak-related merchandise.
General Policies
Our goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: "A" and "B" as stated below.
A. For the following situations at the time the customer receives the product(s):
The product was received in defective or damaged condition.
An error was made by the shipper (seller) by shipping the wrong item(s).
The following remedies will be offered to the consumer for these above-listed cases, within 7 days of the item(s) being originally shipped. Thereafter, no returns or refunds are possible.
The item(s) must be returned to the shipper (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.
Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
B. For the following situations at the time or after the time the customer receives the product(s):
The customer decides that he/she no longer wants the item(s) for any reason (does not like the item(s), ordered the wrong item(s), etc.)
The customer placed the order incorrectly online.
The customer ordered an item(s) and then found a better price and wanted to return the item(s) to Kayak Buddys, LLC.
The following options are available to the customer.
The item(s) may be kept by the customer, as ordered and delivered.
Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
1. The customer pays the full shipping costs: both for returning the unwanted item(s) and the shipping cost for the shipping of the replacement item(s). You (the buyer) will be provided with an exchange/return authorization number that must accompany the return. If an order has been shipped and the buyer cancels, refuses, returns, or exchanges their order, all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser (buyer) and all freight costs will be deducted from any credit allotted to the buyer.
2. The customer pays 25% restocking fees required by the distributor(s)/manufacturer(s) involved in order to cover all handling fees of restocking, packaging, re-boxing, and resubmitting documentation certification.
3. If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
4. The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
Please Note:
In policy Option B above, there is NO provision offered for a refund of the customer's money for original shipping.
Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlined below.
*Please remember that after first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).
A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact Kayak Buddys, LLC by phone or email.
Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
Your name (first and last)
Your phone number (including area code)
Detailed product description(s) and/or model
Reason for return (defective, shipping error, etc.)
Once you have Return Authorization Number, follow these steps in shipping an item back as a return. Products must be received by the warehouse within two weeks of receiving the Return Authorization Number. After two weeks, returns will not be accepted. You must include a copy of the original packing slip with a note indicating the Return Authorization Number and the reason for the return. The product must be repacked into its original packing, including the original packing slip. The product must be shipped back to the address given by the returns department. The return authorization must be written on the outside of the shipping box (not the product box). You must use a method of shipping that can be tracked, such as UPS or insured Parcel Post. This is important to ensure arrival at the facility from where it was shipped.
Return tracking number, date, and shipping method must be emailed along with the Return Authorization Number and order number. Please remember, refunds are not given for shipping changes (including return shipping) unless your situation fits within the definition of solutions "A" as explained earlier in this Return Policy.
