PLEASE READ: THERE ARE NO EXCEPTIONS TO THE WARRANTIES LISTED BELOW
Engine legs or engines when purchased by themselves individually and not in a full setup, carry a 30-day manufacturer defect warranty, however, abuse, misuse, improper handling, wear and tear, water submersion or intrusion, improper installation, and excessive over loads to the engine leg: are not warranted.
Engine leg and engine combinations are covered by a 6-month manufacturer defect warranty on the Huasheng and non-branded engines setups and 2 year residential warranty through Honda on their engines, All engine legs carry a 6-month warranty, however, abuse, misuse, improper handling and *improper break-in, wear and tear, water submersion or intrusion, improper installation, and excessive over loads to the engine leg: are not warranted.
If statements or advice, technical or otherwise, are offered or given to customer, such statements or advice will be deemed to be given as an accommodation to customer and without charge. Kayak Buddys, LLC shall have no responsibility or liability for the content or use of such statements or advice. Kayak Buddys, LLC technical support is provided by telephone and, therefore, extremely limited in scope due to not having the craft available, which prevents us from the direct participation in the design of any customer mounting or attachment fixture. We do not conduct product suitability studies or engineering reviews of products that we sell, nor for the final product that a customer produces. Many applications are custom to the user and requires special requirements to mount and use on the watercraft. Many examples are given to help customers with mounting requirements.
Customer Satisfaction Policy
We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect outboard leg or engine setup, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be executed using insured UPS ground shipping. Also, if a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine or engine leg is made.
Once the merchandise leaves the warehouse, as long as the merchandise that you receive is the merchandise that you ordered, we have a 100% no return policy. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order; all freight to and from, including shipping costs, will be the sole responsibility of the purchaser and all freight costs will be deducted from any credit allotted to the buyer.
Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product. We will at our cost rectify any issues relating to the engine leg or engine setup in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by insured UPS ground shipping.
We want your engine leg or engine setup to be received in the same excellent condition in which it left the supplier's warehouse. Therefore, to avoid the possibility of any shipping damage occurring to your merchandise during transit, we do everything within our means to assure that your merchandise is properly inspected and securely packaged before it leaves the warehouse. Please note, no matter what is done to prepare the merchandise, there still is a slight chance of some shipping damage that might occur. Therefore, when you receive your package, look over the contents of the *box carefully to make sure that there are no signs of damage to the contents.
DO NOT THROW AWAY THE BOX, ANY UPS CLAIMS REQUIRE THE ORIGINAL SHIPPING CARTON.
IF THE BOX IS THROWN AWAY, ALL POSSIBLE CLAIMS WILL BE VOIDED BY THE CUSTOMER AND KAYAKBUDDYS CAN NOT HELP RESOLVE THE SHIPPING DAMAGE.
IF THE SHIPPING IS TAKING MUCH LONGER THAN EXPECTED, PLEASE CALL ASAP, SO KAYAK BUDDYS, LLC CAN INTERVENE.
TRYING TO CONTACT PAYPAL AND FILING A DISPUTE DUE TO A LATE SHIPMENT WILL LEAD TO UNNECCESARY FRUSTRATION ON YOUR PART. THIS IS OUT OF OUR CONTROL AND WILL LEAD TO POSSIBLE COLLECTION COSTS OR LEGAL FEES DUE TO NOT FOLLOWING THE STATED MEASURES ABOVE.
WE RESOLVE 100% OF SHIPPING MISTAKES AND TRANSIT DAMAGE.
If the shipment looks questionable or there is obvious damage, please take pictures, and note any damage on the product.
Please do not through away any boxes at the time of delivery. In the case of shipping damage, please do the following steps:
Contact us right away, so that we can take issue with the carrier and do whatever necessary to correct this matter expeditiously. As everything is insured, UPS will be notified immediately.
We know that a shipping claim can be an inconvenience for you and we want to express our appreciation in advance for your cooperation and patience. We hope that planning ahead and being prepared for the possibility of such incidents will result in a quicker, more customer friendly claim procedure.
Cancellation, Exchanges, Returns & Free Shipping Promotions
This section applies to all purchases that have been processed, not shipped, and have not yet been received by the purchaser. All purchase cancellations will require cancellation request in writing via email. Any order for which the Paypal account of the purchaser has been charged is deemed to have been processed for purposes of this section and this website. If your purchase has already been processed, and was not shipped, a 4% fee will be debited from your refund to cover banking transactions that are not within our control and are levied against your purchase from the processing credit company.
Return authorization numbers are required for all returns.
No returns will be accepted except for damaged or defective merchandise. Contact Kayak Buddys, LLC within 7 days of delivery to request return authorization.
Defective merchandise may be returned only for replacement or repair with a return authorization number.
You should first consider all of the circumstances related the handling, carrying, and transporting of an engine setup. The weight and carrying strength required in order to properly and successfully handle, carry and transport an engine setup vary. The inability due of the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of an engine setup, kayak leg or other kayak related merchandise.
Our goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: "A" and "B" as stated below.
A. For the following situations at the time the customer receives the product(s):
The product was received in defective or damaged condition.
An error was made by the shipper (seller) by shipping the wrong item(s).
The following remedies will be offered to the consumer for these above-listed cases, within 7 days of the item(s) being originally shipped. Thereafter, no returns or refunds are possible.
The item(s) must be returned to the shipper (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.
Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
B. For the following situations at the time or after the time the customer receives the product(s):
The customer decides that he/she no longer wants the item(s) for any reason (does not like item(s), ordered wrong item(s), etc.)
The customer placed the order incorrectly online.
The customer ordered an item(s) and then finds a better price and want to return the item(s) to Kayak Buddys, LLC.
The following options are available to the customer.
The item(s) may be kept by the customer, as ordered and delivered.
Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
1. The customer pays the full shipping costs: both for returning the unwanted item(s) and the shipping cost for the shipping of the replacement item(s). You (buyer) will be provided with an exchange/return authorization number that must accompany the return. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order, all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser (buyer) and all freight costs will be deducted from any credit allotted to the buyer.
2. The customer pays 25% restocking fees required by the distributor(s)/manufacturer(s) involved in order to cover all handling fees of restocking, packaging, re-boxing, and resubmitting documentation certification.
3. If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
4. The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
In policy Option B above, there is NO provision offered for a refund of the customer's money for original shipping.
Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlined below.
*Please remember that after first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).
A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact Kayak Buddys, LLC by phone or email.
Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
Your name (first and last)
Your phone number (including area code)
Detailed product description(s) and/or model
Reason for return (defective, shipping error, etc.)
Once you have Return Authorization Number, follow these steps in shipping an item back as a return. Products must be received by the warehouse within two weeks of receiving the Return Authorization Number. After two weeks, returns will not be accepted. You must include a copy of the original packing slip with a note indicating the Return Authorization Number and the reason for the return. The product must be repacked into its original packing, including the original packing slip. The product must be shipped back to the address given by the returns department. The return authorization must be written on the outside of the shipping box (not the product box). You must use a method of shipping that can be tracked, such as UPS or insured Parcel Post. This is important to ensure arrival at the facility from where it was shipped.
Return tracking number, date, and shipping method must be emailed along with the Return Authorization Number and order number. Please remember, refunds are not given for shipping changes (including return shipping) unless your situation fits within the definition of solutions "A" as explained earlier in this Return Policy.
Limitation Of Liability
Kayak Buddys, LLC, shall not be held liable for any special or consequential damages without limit, whether pecuniary or otherwise, that result from the use of, or the inability to use, the material on this website or the performance of the products, even if Kayak Buddys, LLC has been advised of the possibility of such damages. Kayakbuddys will not held accountable for misuse and/or damage caused by the use of this form of powered propulsion equipment.
You will receive an email confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse.
Problems With Your Order
Our Policy is Simple: You, the customer, always come first. If you have any problem or a question about your order, please contact Kayak Buddys, LLC at their customer service email address. Please be sure to include your full name, address and order number in your email so that your order can be properly identified and any problem or question quickly resolved.
You may also call Kayak Buddys, LLC Customer Service at (305) 926-2937.